Brenda was a terrific agent! I would definitely use her again and highly recommend her to others. We had 2 offers the day after the house was listed and sold it right away! She was always accessible via text, email, phone, and in person. Brenda was extremely responsive during all times of day, and she is highly knowledgeable of the industry and the area/neighborhoods.
Although I was considering 3 personal referrals to other Realtors in the Grand Rapids area, I decided to hire Brenda blindly - based off of previous Zillow reviews, as well as her experience, and it worked out great!
My situation was unique because I needed to sell my mother's home in Rockford after she passed away, but I live 3 hours away, and needed an agent with outstanding communication skills that I could trust to keep me informed. Brenda did just that!
Another reason I selected Brenda was because of her training and designation of SRES (Seniors Real Estate Specialists), and her experience in working with clients over the age of 50. This was particularly important because my 86 year old 'step-Dad' was still living in the house during the listing/showing/selling process, even though I was living far away and responsible for the sale. Brenda was compassionate and caring towards him and myself during this emotional time. She went out of her way to work with me remotely - sending listing details, contracts, purchase agreements, etc. to me electronically to review. She even did double-duty by communicating showings, etc. with my 'step-Dad' and with me, so all three of us were always on the same page!
Brenda was also very detail-oriented with contract details, negotiating with other agents, and communicating with the buyer's agent regarding the lender's appraisal.
Finally, Brenda went above and beyond, by connecting me with a great Estate Sale company to handle the sale of contents......again, since I wasn't local, Brenda helped coordinate access for them to the house, trash removal, and making sure house was clean and ready for buyer to move into. She even picked up a box of personal belongings after the sale and held onto it for me until I was able to get it.
All of her extra efforts were not only appreciated, but show that she is an agent who is willing to go the extra mile to make sure her clients are happy and the home sale is successful!
Brenda also has a great support team in the RE/MAX United office in Rockford, who assisted me with some Title paperwork, etc., and everyone was equally friendly and helpful.